Grievance Redressal

Grievance redressal procedure at NEXTRU

Customers who wish to submit complaint/feedback on any matter are requested to contact following:

LEVEL-1: Branch Staff

Please contact Field Executives / Assistant Branch Manager / Branch Manager at the branch or you can call them at branch landline number. Branch landline number is mentioned in Center Register / File.

Timings: 11.30 am to 6 pm on working days


LEVEL-2: Customer Care Help Desk

If you are not satisfied with the response received from the branch or if you don't receive a response in 6 working days, please call our Customer Care Help Desk representatives available on the phone to register your complaints/feedback

Toll Free Helpline No: 1800 274 9959
Timings: 9.30 am to 5.30 pm on working days

LEVEL-3: Grievance Redressal Officer

If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 6 working days, please call or write to Grievance Redressal Officer. You will receive a response within 6 working days of Grievance Redressal Officer receiving the complaint.

Customer Grievance Redressal Officer


No. 201, 2nd Floor, 60 Feet Shankar Nagar Main Road,

Above State Bank of India, Nandini Layout PO,

Bengaluru 560096, Karnataka, India

Phone: 080-23570123


Customers can call us to complain anonymously.


Please click here for contact details of the Regional Nodal Officer- RBL BANK.

COMPANY CIN: U74999KA2017PTC105437

Customer Care Toll Free Number: 1800-274-9959

Working Days: Monday to Saturday - 9.30am to 5.30pm

Registered Office & HO:

No. 201, 2nd Floor, Above SBI, Shankara Nagara 60 ft Road, Nandini Layout PO, Bengaluru 560096 , Karnataka, India. 

Telephone: 080 2357 0123


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