Grievance redressal procedure at NEXTRU
Customers who wish to submit complaint/feedback on any matter are requested to contact following:
LEVEL-1: Branch Staff
Please contact Field Executives / Assistant Branch Manager / Branch Manager at the branch or you can call them at branch landline number. Branch landline number is mentioned in Center Register / File.
Timings: 11.30 am to 6 pm on working days
LEVEL-2: Customer Care Help Desk
If you are not satisfied with the response received from the branch or if you don't receive a response in 6 working days, please call our Customer Care Help Desk representatives available on the phone to register your complaints/feedback
Toll Free Helpline No: 1800 274 9959
Timings: 9.30 am to 5.30 pm on working days
LEVEL-3: Grievance Redressal Officer
If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 6 working days, please call or write to Grievance Redressal Officer. You will receive a response within 6 working days of Grievance Redressal Officer receiving the complaint.
Customer Grievance Redressal Officer
No. 201, 2nd Floor, 60 Feet Shankar Nagar Main Road,
Above State Bank of India, Nandini Layout PO,
Bengaluru 560096, Karnataka, India
Customers can call us to complain anonymously.